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Critical Results Management

The Critical Results Management module in AdvaPACS Worklist helps healthcare providers efficiently handle urgent cases by setting response times (SLAs), defining critical findings, and standardizing response instructions.

To access this module, go to Admin → Critical Results Management.

Critical Result Module
note

You need the "Manage Critical Results" permission to access this feature.

Key Components​

The module consists of three main sections:

  1. SLAs (Service Level Agreements) – Define response time expectations for critical cases.
  2. Findings – Identify abnormal imaging results that require immediate attention.
  3. Instructions – Standardize response actions for critical cases.

1. SLAs (Service Level Agreements)​

SLAs establish expected response times for urgent cases, ensuring timely follow-ups and better patient outcomes.

Creating a New SLA​

  1. Click the Add icon.

    Add SLA

  2. In the Create SLA window, enter:

    • Name – Provide a meaningful name for the SLA.
    • Response Time – Define the expected response time.
    • Time Unit – Choose a unit (Minutes, Hours, or Days).

    Create SLA

  3. Click Save. The SLA is now available in the list.

Managing SLAs​

Users can add, edit, and delete SLAs from the listing screen.

caution

An SLA cannot be deleted if it is currently linked to a Finding. You must first remove the SLA from the Finding before deletion.

2. Findings (Abnormal Imaging Results)​

Findings highlight critical abnormalities in medical images that require urgent attention. Each Finding is linked to an SLA, ensuring timely follow-up.

Creating a New Finding​

  1. Click the Add icon.

    Add Finding

  2. In the Create Finding window, enter:

    • Name – Describe the abnormal finding (e.g., "Severe Brain Hemorrhage").
    • SLA – Select the corresponding SLA to define urgency.

    Create Finding

  3. Click Save. The Finding is now available in the list.

note

You must create an SLA before adding Findings.

Managing Findings​

Users can add, edit, and delete Findings from the listing screen.

3. Instructions (Standardized Response Actions)​

Instructions ensure a consistent and standardized response to critical findings, helping teams take appropriate actions quickly.

Creating a New Instruction​

  1. Click the Add icon.

    Add Instruction

  2. In the Create Instruction window, enter:

    • Name – Define the action to be taken (e.g., "Call the attending physician immediately").

    Create Instruction

  3. Click Save. The Instruction is now available in the list.

Managing Instructions​

Users can add, edit, and delete Instructions from the listing screen.

Summary​

The Critical Results Management module enables healthcare teams to:

✅ Set response times (SLAs) to ensure timely action on urgent cases.
✅ Identify and track critical findings in medical images.
✅ Standardize response instructions for improved coordination.

By implementing these elements, healthcare providers can improve efficiency, enhance patient safety, and ensure better outcomes.